Privacy Policy

At Study Grid Prep, we respect your privacy and aim to handle personal information responsibly. This Privacy Policy explains what information may be collected, why it is used, and how we work to protect it when you use our platform.

1. Information We May Collect

Depending on the features you use, we may collect information such as your name, email address, account information, support messages, and information you voluntarily provide while using the platform.

When you use paid services, we may also receive information associated with a purchase or payment, such as payment reference details or other information necessary to identify and verify a transaction.

2. Information You Provide

Information may be provided when you create or manage an account, use platform features, contact support, participate in activities, submit feedback, or purchase a paid service.

3. How We Use Information

Information may be used to:

• Provide and maintain platform features and educational services.
• Manage user accounts and provide relevant support.
• Process and verify purchases or subscription-related requests.
• Improve the platform, features, content, and overall user experience.
• Communicate important service, security, or policy updates.
• Detect, prevent, and address misuse, fraud, or security issues.

4. Payment Information

We may receive limited payment-related information that is necessary to identify, verify, record, or support a purchase. We do not intend to collect or retain sensitive banking credentials such as UPI PINs, passwords, or card security codes.

Users should never share their payment PIN, password, OTP, or other confidential financial credentials with Study Grid Prep or through the platform.

5. Data Sharing

Where third-party service providers are used to support platform operations, they may process limited information on the basis of the services they provide and their applicable policies.

6. Cookies & Similar Technologies

The platform may use cookies, local storage, or similar technologies to maintain preferences, support functionality, improve performance, or provide a better user experience.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure. However, no method of transmission or storage can be guaranteed to be completely secure.

8. Data Retention

Personal information may be retained for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, preventing misuse, and meeting applicable legal or operational requirements.

9. Your Choices

You may contact us regarding your personal information, account-related questions, or requests concerning the use of your information. Certain information may need to be retained where required for legitimate operational, security, or legal purposes.

10. Third-Party Links

Study Grid Prep may contain links or resources from third-party platforms. We do not control the privacy practices of those services. We recommend reviewing the privacy policies of external websites before providing them with personal information.

11. Children's Privacy

Study Grid Prep is an educational platform intended for students. Where local law requires parental or guardian involvement for younger users, the applicable requirements should be followed.

We do not knowingly request unnecessary personal information from children for purposes unrelated to providing the service.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, practices, or applicable requirements. The latest version will be published on this page with the updated date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

support@studygridprep.online